What's the best response when a superior dresses you down for something you know you did wrong? Last week, I totally missed a deadline that was my job to keep track of. We worked things out with the client, but my boss was ticked off. He barged into my office and said all sorts of nasty things, like calling me "useless" and "an idiot." I know it was my bad, but I don't know if I deserved that kind of humiliation. What's the sensible response here?
Naked in the Office in New York